|NOTE: We do not ship outside the United States.
Free shipping on orders over $100!�� Other shipping rates as follows:
Standard shipping takes 5 to 7 business days from the date your order is entered into our system. Please note: order processing at face to face nyc takes place from Monday through Friday.
Standard Shipping Fee|
|less than $50||$6.00|
|over $100||� free!
Ways To Order Products
Mon-Sat 11am to 9pm EST
Face to face nyc: mail order
20 West 20th St.
New York, NY 10011
Make checks payable to: face to face nyc. Do not send cash or money orders as payment.
Please Note: Because your order is processed as soon as possible, we are unable to cancel or make changes to your order once it has been received. If you have any questions or concerns about your order, please contact us at 212.633.0404 11am-9pm EST or click here to email us.
We are required to collect sales tax for deliveries to the following states: CA, CO, DC, FL, GA, IL, NY, NJ. Application of sales tax may be subject to change.
Prices and availabilty are subject to change.
Occasionally, prices of certain items in our catalog or spa menu may change before we have a chance to update them online. If your order is effected by one of these changes, we will contact you to confirm an updated price before shipping. We apologize in advance for any inconvenience this may cause. Please contact customer service if you have any specific questions.
All products available while supplies last.
Please do not hesitate to call, e-mail, or write us if you have any questions about your order. Call 212.633.0404 Mon-Sat 11am-9pm EST, click here to contact us online, or write us at face to face nyc, 20 West 20th St, Suite 603; New York, NY 10011.
We hope you love everything you order from face to face nyc. Unfortunately and without exception, we cannot accept any returns on opened color cosmetics or fragrances, or any skincare products within the first week of purchase.
Should you be less than happy with anything else you've ordered, please return it to face to face nyc within 30 days with your original receipt, and we'll be happy to refund your purchase or send a replacement product. When items are purchased as a set, we can only accept returns of complete sets, not individual items. All refunds are credited to the original pay method. No cash refunds. Send your package via an insured and prepaid method (we recommend FedEx or USPS). Include your packing slip (or invoice number) and please let us know the reason for the return. Shipping and handling fees are not refundable on returns.
Address for Returns
Send all returns to:
face to face nyc
20 West 20th St., Suite 603
New York, NY 10011
attn: Returns Department
Spa Purchases Returns
Spa Retail Purchases
All refunds are for SPA RETAIL CREDIT ONLY, for future product purchases. NO CASH REFUNDS.
face to face nyc will accept returns on most merchandise purchased at this location within 30 days of purchase with a valid receipt and product unopened.